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Fwd: Re: [GreenYes] special collections for PAYT

User-Agent: Microsoft-Outlook-Express-Macintosh-Edition/5.02.2022
Date: Thu, 05 Sep 2002 10:48:35 -0700
Subject: Re: [GreenYes] special collections for PAYT
From: Margaret Rands <Margaret.Rands@pln.CO.Santa-Clara.CA.US>
To: Gary Liss <>

We offer that type of service in some of our unincorporated franchised service areas. It's called "on-call disposal day." Here's the text from a franchise agreement:

On-Call Disposal Days:  Grantee shall provide an on-call disposal day program, in which residents may choose regular collection days to set out extra waste for disposal.  Two on-call disposal days per residential Service Recipient shall be provided per calendar year.  Waste will be limited to normal household debris; any one item or container must not exceed 70 pounds and must be manageable by one person, and be no larger than 3 feet x 3 feet x 3 feet.  Total amount is limited to 4 feet x 4 feet x 8 feet.  All material must be contained in 32-gallon garbage cans, 40-gallon plastic bags, cardboard boxes, or tied bundles.  Dirt, rocks, concrete, appliances, paint, CRTs (televisions and computer monitors), or other hazardous materials shall not be collected.

By having the service available "on-call" to the resident, several problems are avoided --
1 - Hauler provides the service as part of regular weekly routing, at minimum extra cost. No cost of extra staffing or overtime (accrued if the service is provided on a week-end or if the service is provided everywhere at one time).
2 - No need to promote a separate "throw everything away" event, which is contrary to our mission.
3 - No link to religious holidays. We wouldn't want to link the cleanup to Christmas - not everyone celebrates religious holidays (ie we don't collect "Christmas Trees" we collect "Holiday Trees").
4 - The fact that the service is on-call, when a resident most wants/needs the service, rather than at a time that someone else determined, is a additional convenience to the customer that you can cite to your Board/Council and residents.
5 - The service is part of basic residential services, there is no extra fee or billing requirement. There is also no discount for NOT using the service.

We also provide for collection of extra bags of waste at an extra cost and for collection of bulky goods at an extra cost. We have steeply metered rates ($X; $2X+$1; $3X + 2).

In a rural unincorporated area, we offer a voucher program, whereby a resident can drop-off additional waste at the local transfer station for no additional cost. Again, this service is limited to a specified quantity and type of material. One voucher per year is provided.
Margaret Rands
County of Santa Clara
Integrated Waste Management Division
408-441-1198 extension 4401
From: Gary Liss <>
Date: Wed, 04 Sep 2002 15:09:29 -0700
Subject: Fwd: [GreenYes] special collections for PAYT

>Date: Wed, 04 Sep 2002 14:33:19 -0500
>From: "Brian Pugh" <>
>Well I have an interesting question for everyone who is familiar with PAYT
>programs.  The City of Fayetteville is changing over from bag collection
>to automated cart collections utilizing 3 different size carts with 3
>different rates.  Our Council is convinced that we are somehow not
>providing good service if we don't allow for a residence to put out more
>trash a couple of times a year (most likely Christmas and Thanksgiving)
>and not charge them extra for it.  One council man wants to give out extra
>bags for that purpose which completely flies in the face of going to the
>automated cart in the first place.  We have to come up with a plan to
>allow extra collections besides having residents bring in the trash
>themselves.  Any ideas?  Has anyone in a PAYT community faced this hurdle
>also?  Thanks.
>Brian Pugh
>City of Fayetteville
>Solid Waste and Recycling
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Gary Liss
Fax: 916-652-0485

Gary Liss
Fax: 916-652-0485
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