Today's Topics:
Fwd[2]:TELEWORK
Job Opening in Recycling/Customer Service
More: Partnering with Coke
Partnering with Coke
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Date: 28 Aug 98 10:51:00 -0400
From: horace.morancie@gsa.gov
Subject: Fwd[2]:TELEWORK
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____________________Forward Header_____________________
Subject: Fwd:TELEWORK
Author: Horace Morancie
Date: 8/28/98 9:51 AM
Thought you might be interested. Comments to <horace.morancie@gsa.gov> welcomed.
Horace
____________________Forward Header_____________________
Subject: TELEWORK
Author: GSA Administrator
Date: 8/27/98 3:21 PM
You have often heard me say, "This is not your father's GSA." One of
the reasons is that we no longer work the way our fathers did. Today,
we are as likely to work in offices without walls or on a plane or in
our homes, as we are to work in the traditional four-wall office. We
call this new way of working teleWORK. This new teleWORK phenomenon is
exploding as managers realize that sometimes the most productive
environment is not in the office.
In its earliest form, teleWORK was called telecommuting. We thought
that we needed special centers where workers could go to link into
their home offices. GSA opened several of these telecommuting centers
around the country to test the concept. One of our goals was to
increase the number of telecommuters in GSA's workforce.
I am proud of the results we have seen in our 26 telecommuting centers
and the learning our managers and employees have gained through the
experience. We learned how to be productive beyond the four walls of
the office and we also learned that working from telecommuting centers
is just one form of teleWORKing. In fact, we can define telecommuting
as the place where we work.
TeleWORK is not where we work but how we work. In today's world, work
is accomplished by teams of people who each produce an important
element in the output or product for which the group is responsible.
With the increased pressure to produce results better, faster, cheaper
and smarter, we need to work together. At first glance, teleWORK
seems to speak to a more isolated workforce. Part of the reason I
think managers have hesitated to endorse the concept of teleWORK is
their fear that without the constant communication implicit in
teamwork, the product or results would suffer.
We must learn how to operate successfully in these new environments so
that we can enjoy the benefits of teleWORKing. To do this, we must
focus on three elements (in this order!): 1) Results; 2) Team
Protocols; 3) Place.
RESULTS: Each one of us has a portfolio of projects and tasks we do
every day to meet our core mission. We measure how well we are doing
by customer satisfaction, by how quickly we meet needs, by high
performance and productivity. In this new way of work, we have come
to rely on teams within the organization to jointly achieve results.
TEAM PROTOCOLS: In order to achieve those results, we look for
commitment to the project and GSA's mission. In order to be a part of
a team, we look for trust. How do we build commitment and trust?
Talk to each other - email, voice mail, snail mail, face-to-face - and
always-honest conversation. Stay connected to the values and visions
of your team and of the agency. Read, listen, and learn all you can
about the agency and our customers. Be accountable and hold your
teammates accountable to results.
PLACE: Once we have determined our team's goals and established the
protocols for staying connected, let's talk about the best place for
you to do your work. Part of your team's decision-making process will
depend on what you do. There's no question that some people have to
work in a specific place. Customer service professionals need to be
with customers, at least some of the time. Federal protective
services have to be on-site to serve and protect the people and
buildings.
For others, it could in fact mean full, part, or sometime working at
home or in a telecenter. For many people, just having the flexibility
will enable you to get the job done in the best possible way. The
point is, technology has provided us the capacity to be more agile
about the places and processes that we use for working, and we need to
be very smart about how, when, and where we use them.
I am deeply excited about teleWORKing. While it ranges from using the
cellular telephone when the car breaks down to reschedule an
appointment, to the President working on board Air Force One, teleWORK
isn't just about flashy communications tools. It means working
together with more honesty, more conscious communication, a higher
sense of excellence, and, yes, with technology.
I have asked Thurman Davis, Deputy Administrator, to lead us through
this stage of our evolution as our "Change Manager." Thurman has been
a teleworker for years, before many of us had even thought about the
term. We have asked the heads of the Services and Staff Offices and
the Regional Administrators to allow some of their employees to serve
on a national TeleWORKforce team. I have also invited each of the
National unions, AFGE and NFFE, to name a representative to
participate on the team. I would like to have the team in place by
mid-September and be able to share our progress in becoming a
TeleWORKforce during Telework America Week in October.
The team will provide assistance, both technical and as facilitators,
to help GSA work groups become better TeleWORKers. The members will
help you develop protocols for your work group's operations,
facilitate your discussions, and give you the support for finding
answers to logistics, technology, policy, and legal and human
resources concerns.
Soon, we will be opening up "My Two Cents" to have an honest
conversation about how we can use TeleWORK to help us do our jobs
better and to find the best possible balance between work and the rest
of our lives. I particularly hope that those of you who are already
teleWORKing in one or more of its many forms will share your
experiences and insights with the rest of us.
I look forward to that conversation. I believe that GSA is up to the
challenge of this vision, and I'm looking forward to the way it can
accelerate our performance and take us into the 21st century.
--UNS_gsauns2_2938753044--
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Date: Fri, 28 Aug 1998 14:07:09 -0500
From: "Hatti Koth" <hattik@spnec.org>
Subject: Job Opening in Recycling/Customer Service
Please post or circulate the following job description. Thank you.
Part Time Employment Opportunity
Job Title: Recycling Information Specialist
Hours: Part time (30+ hours), Monday - Friday, day hours occasional evening
or weekend work may be required.
Starting Pay Range: $7.75/hour to $8.25/hour
Benefits: Paid health, dental, long term disability. Pro-rated personal
days and holidays. Retirement benefits are available after one year.
Background: The Saint Paul Neighborhood Energy Consortium (NEC) is a
nonprofit coalition of twenty neighborhood organizations in Saint Paul. It
provides energy conservation, recycling and environmental programs to Saint
Paul residents. The NEC is seeking a qualified candidate to help answer
questions on their busy phone lines.
Job Responsibilities
1. Accurately answer 8-line switchboard. Answer frequent and repetitive
calls about recycling, waste reduction, composting, hazardous waste and
energy conservation.
2. Respond professionally to frustrated residents on difficult calls.
3. Keep written and computerized program information up-to-date and organized.
4. Disseminate information to community groups and residents.
5. Read city and county maps with speed and accuracy.
6. Provide staff support services including messages, call direction and
mailings.
7. Assist with special projects when necessary.
Minimum Qualifications
1. Ability to provide information in a professional manner.
2. Skill in communicating with diverse cultures and age groups.
3. Previous experience keeping information organized.
4. Ability to read city and county maps with speed and accuracy.
5. Exceptional attention to detail.
6. Legible, clear handwriting.
7. Experience with data entry and word processing.
8. Ability to speak Hmong or Spanish preferred but not required.
9. Candidate should enjoy helping a variety of people seeking information
over the telephone. Must be patient with a sense of humor
and a positive attitude.
Applications are required and will be accepted until 5:00 p.m. Tuesday,
Sept. 15, 1998, at the NEC office, 475 N. Cleveland Ave. #100, Saint Paul,
MN 55104. To receive an application, call (651) 644-5436.
Affirmative Action Policy Statement: The NEC will not discriminate against
or harass any employee or applicant for employment on the basis of race,
creed, religion, sex, color, national origin or ancestry, familial status,
age, disability, marital status, status with regard to public assistance or
sexual or affectional orientation.
------------------------------
Date: Fri, 28 Aug 1998 09:42:42 -0700
From: Myra Nissen <myracycl@inreach.com>
Subject: More: Partnering with Coke
Sorry for the inconvenience, for some reason that last message was
incomplete, Myra
As long as we are talking restaurants who are partnering with Coke...
Chili's restaurant is also suspect. Yesterday, I was in Chili's
restaurant in Fremont. I noticed that they have new coasters in the bar.
On the bottom of each side of the coaster it says, "This is a flash
coaster. Just hold up to server to order." On side of the coaster is
requesting their Baby Back Ribs dish, the other side is requesting a
classic coke.
Also, I am a member of a chamber leadership program for Mountain View.
Every year they sponsor a fund raiser, a soft drink booth at the annual
Art'N'Wine Festival. Up until the past couple of years it was a Pepsi
booth. Pepsi would supply the organization with draft Pepsi and other
soft drinks. Now, they are using Coke. Coke supplies PET bottled soft
drinks. It is easier to dispense, as it is a matter of handing someone a
chilled bottle--rather than dealing with cups, foam from the draft
spigots, and sticky soda residue all over the booth and street. I think
the organization makes more profit as well. I have worked in both
booths, and while I thought it was neat that we sold refillable cups
(that people would only use once or 2ce and toss--how many advertising
cups or sports bottles can one use!), I am convinced the Coke method is
more convenient and causes less litter in the long run. Pepsi would have
to offer a comparable program. I am not sure who makes the decision to
use Coke or Pepsi. It may be the organization that puts on these chamber
events or it may be the chamber.
I am just pointing out how integrated Coke has become at so many levels.
Myra
------------------------------
Date: Fri, 28 Aug 1998 09:40:38 -0700
From: Myra Nissen <myracycl@inreach.com>
Subject: Partnering with Coke
As long as we are talking resturants who are partnering with Coke...
Chili's resturant is also suspect. Yesterday, I was in Chili's resturant
in Fremont. I noticed that they have new coasters in the bar. On the
bottom of each side of the coaster it says, "This is a flash coaster.
Just hold up to server to order." On side of the coaster is requesting
their Baby Back Ribs dish, the other side is requesting a classic coke.
Also, I am a member of a chamber leadership program for Mountain View.
Every year they sponser a fund rasier.
------------------------------
End of GreenYes Digest V98 #172
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